Dear customers,
Due to extraordinary measures taken to reduce the risk of novel coronavirus infection, L'OCCITANE stores are unfortunately temporarily closed, but our web store is still operating.
Caring for your health and the health of our employees is our priority. That is why our employees are protected by a mask and gloves when preparing packages, and we regularly disinfect our workplace.

For the purpose of avoiding personal contact while receiving shipment, please use the option of payment by card or bank transfer - to avoid payment in cash and thus close contact with the courrier. We hereby wish to protect also GLS team who are extremely exposed in these exceptional conditions.

L'OCCITANE staff are making every effort to prepare and ship your orders on time. For now, you can expect your shipments within 6 business day, on average. In case of introduction of additional measures by GLS or new restrictions by the authorities, the delivery time may be changed and we will inform you on our site.

If you need beauty advice or assistance with choosing a L'Occitane product, call 091/4506-018 to speak with a L'Occitane beauty advisor, Monday – Saturday, 10 am – 2 pm. She will help you find your way on L’Occitane web store and find your favorite products, or choose the perfect gift for your loved ones.

You can find answers to your frequently asked questions about redeeming gift certificates, birthday benefits and other questions at this link. For any other questions, feel free to contact us at or through our social networks.

Need help with finishing your order or have additional questions regarding online shopping? Contact our customer service from Monday to Friday from 8 am to 4 pm on telephone numbers 01/3878-879 or 099/3297-957 or write to us at

We will continue to monitor the notifications and recommendations of the Croatian Institute of Public Health, the competent authorities and the Crisis Staff, and will keep you informed of any new measures in a timely manner. At the moment, our most important concern is the health and safety of our customers and employees.
Let’s look out for each other!
#ostanidoma #stayhome #staysafe
Your L'OCCITANE team